Terms and Conditions

• Customers must be at least 18 years old or have permission from a parent or legal guardian to make purchases.
• Customers must provide accurate and complete information when placing orders.
• Our website must not be used for unlawful activities or fraudulent transactions.
• We reserve the right to restrict access to users who misuse our website.

• Echoes of Ceylon sells wall art inspired by Sri Lankan culture, traditions, heritage and natural beauty.
• We make reasonable efforts to ensure that product descriptions, images and prices are accurate.
• However, colours and appearance may vary slightly depending on screen settings, printing processes and materials.

• Product prices are displayed on our website.
• Prices may change without prior notice.
• Applicable delivery charges and other costs will be displayed during checkout where possible.
• Customers must provide valid payment information when completing purchases.
• Payments may be processed through authorised third-party payment providers, including PayHere where applicable.

• Placing an order through our website represents a request to purchase the selected products.
• We reserve the right to reject or cancel orders in circumstances such as product unavailability, incorrect pricing, payment issues or suspected fraudulent activity.
• Customers will be notified if an order cannot be fulfilled.

• Our wall art products are produced through a print-on-demand fulfilment process using Gelato and its production partners.
• Production generally begins after an order is placed and payment is confirmed.
• Production times may vary depending on product availability, location and fulfilment requirements.

Echoes of Ceylon accepts orders from customers in Sri Lanka and international destinations where delivery is supported.

Orders are fulfilled through Gelato and its available production and delivery partners.

Delivery estimates will be provided during checkout or through order-related communications where available.

Actual delivery times may vary due to:

• Production and fulfilment schedules.
• Customer delivery location.
• Courier and postal service delays.
• Customs clearance and international shipping procedures.
• Circumstances beyond our reasonable control.

Customers are responsible for providing accurate delivery addresses and contact information.

Due to our print-on-demand business model, we do not accept returns, refunds or exchanges for change-of-mind purchases or incorrect product selections made by customers.

We only accept refund or replacement requests in the following circumstances:

A. Products Damaged During Delivery

If a product arrives damaged during shipping or delivery, customers must contact us within 7 days of receiving the product and provide clear photographs of the damage and their order number.

B. Incorrect Products Delivered

If Echoes of Ceylon accidentally sends a product different from the one ordered, customers must contact us within 7 days of receiving the order and provide their order details and photographs of the product received.

After reviewing and verifying the issue, we will arrange an appropriate replacement or refund.

All requests are subject to review and applicable consumer protection laws.

For further information, please read our Refund and Return Policy.

• All original artwork, designs, logos, graphics, website content and branding associated with Echoes of Ceylon are protected by applicable intellectual property laws.
• Customers may not copy, reproduce, distribute, modify or commercially use our original artwork or website content without prior written permission.

• Our website may rely on third-party services for payment processing, printing, fulfilment, shipping and website operations.
• These services may operate under their own terms and privacy policies.
• We will make reasonable efforts to assist customers with issues relating to their orders.

• We take reasonable steps to provide a reliable online shopping experience.
• However, we cannot guarantee that our website will always operate without interruptions or technical errors.
• To the extent permitted by applicable law, Echoes of Ceylon will not be responsible for indirect losses arising from circumstances beyond our reasonable control.
• Nothing in these Terms and Conditions excludes any consumer rights or remedies that cannot legally be excluded.

• We reserve the right to update or modify these Terms and Conditions when necessary.
• Updated terms will be published on our website. Customers are encouraged to review this page periodically.

These Terms and Conditions are subject to the applicable laws of Sri Lanka, without limiting any mandatory consumer protections that may apply in other jurisdictions.

For questions regarding these Terms and Conditions, please contact: