Privacy Policy

When you visit our website or place an order, we may collect:

• Personal details such as your name, email address, telephone number and delivery address.
• Order details, including purchased products and transaction information.
• Payment information required to process transactions through third-party payment providers.
• Technical information such as IP address, browser type, device information and website usage data.

We use collected information to:

• Process and manage customer orders.
• Arrange artwork printing, packaging and delivery through Gelato and its fulfilment partners.
• Send order confirmations and shipping updates.
• Respond to customer enquiries and complaints.
• Improve our website and customer experience.
• Prevent fraudulent transactions and unauthorised activities.
• Send promotional communications where customers have provided consent.

We do not sell or rent customers' personal information to third parties.

However, we may share necessary information with trusted service providers, including:

• Gelato: To print, produce and fulfil customer orders.
• Payment providers: To process online transactions.
• Delivery partners: To arrange shipping and deliver products.
• Website service providers: To maintain and operate our online store.

As we offer international delivery, some customer information may be transferred to service providers in other countries when necessary to fulfil orders.

We may also disclose information when required by applicable law.

Online payments may be processed through authorised third-party payment providers, including PayHere where applicable.

Echoes of Ceylon does not intend to store customers' complete credit or debit card details on its website. Payment processing is subject to the relevant payment provider's security and privacy practices.

Our website may use cookies and similar technologies to improve website functionality, analyse visitor activity and enhance the shopping experience.

Customers can manage cookies through their browser settings. Disabling certain cookies may affect some website features.

We take reasonable measures to protect customer information against unauthorised access, misuse, alteration or disclosure.

However, no online transmission or electronic storage method can guarantee complete security.

Customers may contact us to request access to, correction of or deletion of their personal information, subject to applicable legal requirements.

We may update this Privacy Policy when necessary. Any changes will be published on this page with a revised update date.

For questions about this Privacy Policy or the handling of personal information, please contact: